Business Process Outsourcing
Streamline your operations and increase productivity with our business process outsourcing (BPO) services. From customer support and data entry to finance and HR processes, our experienced team handles the time-consuming tasks, allowing you to focus on core business activities. Trust us to deliver cost-effective and efficient BPO solutions tailored to your specific needs.
Inbound Call Service
Inbound call center’s provide excellent customer service and accessibility, ensuring high client satisfaction. Outsourcing these services offers qualified representatives who provide consistent follow-up and round-the-clock availability, boosting and maintaining the brand’s reputation.
Outbound Call Service
High sales drive corporate success by increasing profits and enabling business growth. Growing the customer base through effective prospect conversion is key for Outbound call centres, like BlackB, help boost sales and expand customer bases for 19+ years.
Telemarketing
Boost sales with cost-effective telemarketing strategies. BlackB’s reputable outbound call centre in the UK offers skilled telemarketers, cutting-edge technology, and industry experience for exceptional results. Join forces with us for world-class telemarketing services.
Customer Survey
Increase your consumer base by developing customer-focused products and services. Outbound contact centres, like ours, offer customer survey services to understand your target audience better. Implementing customer-centric strategies through surveys leads to fantastic business growth.
Third Party Verification
Ensure reliable hires and achieve business targets effortlessly with third-party verification services. Outbound call centres, like BlackB, offer TPV services to thoroughly verify potential employees, avoiding the negative impact of poor hires. Trust BlackB for accurate background checks and seamless hiring processes
Why are BPO firms increasing in numbers?
BPO businesses are gaining importance because global enterprises have experienced significant progress by partnering with reliable outsourcing companies. However, small and medium-sized businesses often hesitate to outsource their call centers due to the misconception that it is expensive. This is not true. BlackB, a reputable BPO company in the UK, has been providing excellent and affordable business solutions for less than a decade.
We pride ourselves on our outstanding reputation and being one of the top BPO companies in the UK.
Inbound Call Center KPI’s
First Call Resolution (FCR)
Outsourced inbound call centres enhance client services, ensuring increased customer satisfaction.
Work Time Post Call
Outsourced inbound call centres excel in monitoring agent work time and efficiently managing customer data updates.
Customer Satisfaction
Customer satisfaction is a top priority and key metric for inbound call centres, focusing on enhancing customer experience.
Staff Attrition
Agent turnover rate is a crucial KPI for inbound call centres, reflecting customer satisfaction and the need for service evaluation.
Call Waiting
Reduced call wait times enhance call centre performance and prioritize customer experience.
Inbound Call Centre: Benevolent angel!
An inbound call centre is the key to maintaining long-term customer loyalty and trust, offering flawless solutions and exceptional support services. Customer service excellence is crucial for sustained corporate success, and BlackB has been a trusted provider of inbound call centre services in the UK since 2001, exceeding expectations and building strong customer relationships. Choose BlackB for your business’s inbound call centre needs and drive your company towards success.
